Our commitment
We commit to 99.9% monthly uptime for the hosting platform that serves your websites.
How uptime is measured
Downtime is time when our platform cannot serve requests for your sites, as measured by our monitoring. It doesn’t include:
- Scheduled maintenance announced at least 48 hours ahead (we aim for low-traffic hours).
- Problems caused by your code, plugins, themes, configuration or exceeding your plan’s resources.
- DNS, domain registration or third-party services outside our control.
- Suspension under our Terms or Acceptable Use Policy.
- Attacks, force majeure and emergencies outside our reasonable control.
Service credits
| Monthly uptime | Credit on that month’s fee |
|---|---|
| Below 99.9% | 10% |
| Below 99.5% | 25% |
| Below 99.0% | 50% |
| Below 95.0% | 100% |
For yearly plans, the monthly fee is one twelfth of the yearly price.
Claiming a credit
Email support@allamericanhosting.com within 30 days of the end of the affected month with the dates, times and sites affected. Credits apply to future invoices and can’t be exchanged for cash. Credits are your sole remedy for downtime.
