Help Center
How can we help?
Straight answers to the questions we hear most. Can’t find yours? A real person is an email away.
Getting started
How fast can my site be online?
Minutes. Choose a plan, create your login and pay on our secure Stripe checkout. Your account and first site are created automatically the moment payment goes through, and you can install WordPress with one click or upload your files over SFTP right away.
When you point your domain at us, your free SSL certificate is issued automatically, usually within a minute of DNS updating.
Which plan should I pick?
Minuteman is perfect for a single site such as a blog, portfolio, church or club. Main Street is our most popular plan: five sites, an object cache for WordPress, full SSH and free done-for-you migration. Frontier is built for growing businesses and agencies with up to 25 sites, and Liberty gives high-traffic stores and big agencies 100 sites with always-on PHP.
You can move up (or down) at any time from your control panel, and the difference is prorated.
Do I need a domain name first?
No. You can sign up without one and add it later. If you already own a domain, keep it wherever it is registered (Cloudflare, Namecheap, GoDaddy, Squarespace and so on) and simply point it at us; your control panel shows exactly which DNS records to set and checks them for you.
We don’t sell domain registrations. That is deliberate: it keeps our prices honest and means your domain is never held hostage by your host.
Can I host WordPress, and what else?
Yes. WordPress is a first-class citizen with one-click installs, automatic safe updates and malware scanning. You can also run any PHP application (Laravel, Drupal, Joomla, WooCommerce, Magento, custom code) on PHP 7.4 through 8.5, as well as plain static HTML sites.
What is the control panel like?
It is a modern, fast control panel built from the ground up, not a 20-year-old cPanel skin. Manage sites, domains, PHP versions, databases (with a built-in database studio), files (with a code editor), cron jobs, backups, SSH keys and your team from one place. Everything the panel does is also available through a documented REST API.
Pricing & billing
Will my price go up when I renew?
No. This is our Honest Price Pledge: the price you sign up at is the price you renew at. No teaser rates that triple on renewal, no three-year prepay required to get the advertised price, and no surprise add-ons at checkout.
If we ever change list prices, existing customers keep their price for as long as they stay on their plan.
Is there a money-back guarantee?
Yes. If you are not happy within your first 30 days, contact us and we will refund your first payment in full. Monthly or yearly, no hoops.
What payment methods do you accept?
All major credit and debit cards (Visa, Mastercard, American Express, Discover) and wallets such as Apple Pay and Google Pay, processed securely by Stripe. Your card details never touch our servers.
Monthly or yearly: what is the difference?
Only the price. Yearly billing saves up to 33% compared with paying monthly. Both renew at the same price, both are covered by the 30-day money-back guarantee, and you can cancel either at any time from your control panel.
How do I cancel?
Open Billing in your control panel and cancel in two clicks. No phone call, no retention gauntlet. Your sites keep running until the end of the period you paid for, and you can download your files and databases at any time.
Do you have promo codes or discounts?
We run occasional promotions (right now, our Founding 250 offer) and we offer 25% off for life to U.S. military service members, veterans and first responders through our Heroes program. Enter any promo code on the secure payment page.
What happens if a payment fails?
We email you right away and your sites keep running while Stripe retries the card. You have a 7-day grace period to update your card from the Billing page before anything is suspended, and even a suspended account keeps all of its data for 30 days.
Speed & technology
What makes your hosting fast?
A modern stack: NVMe storage, HTTP/3 at the edge, nginx, and a dedicated PHP-FPM process pool with its own OPcache for every single site, so one busy neighbor never slows your site down. Main Street and above add a Redis-compatible object cache (Valkey) that makes WordPress fly.
Where are your servers?
In U.S. data centers. Your website files, databases and backups are stored in the United States.
What does "PHP sleeps when idle" mean?
On Minuteman and Main Street, a site that has had no visitors for a while (15 or 30 minutes) releases its memory, and the next visitor wakes it in about a second. That efficiency is part of why we can offer honest prices. Frontier lets you keep chosen sites always on, and on Liberty every site is always on.
Which PHP versions do you support?
PHP 7.4 through 8.5, side by side. Pick the version per site and switch at any time from the control panel.
Is bandwidth really unmetered?
Yes. We don’t charge for traffic and we don’t throttle normal websites. Like every shared web host, we apply fair-use resource limits so no single account can slow down a server, and our Acceptable Use Policy rules out things like file-sharing mirrors and video streaming hubs that are not what web hosting is for. If you need dedicated compute, a VPS is the right tool, and we’re happy to point you in the right direction.
Security & backups
How do you keep my site secure?
Every site runs as its own locked-down user inside its own sandbox with hard resource limits, so a hacked site next door can’t reach yours. On top of that: a web application firewall (OWASP Core Rule Set) in front of every site, automatic IP blocking of brute-force attacks across our whole network, malware scanning with one-click quarantine, WordPress core integrity checks, free SSL on every domain and two-factor login with passkeys for your account.
Do you back up my site?
Every day, on every plan, at no extra charge. Backups are kept for 7 days on Minuteman, 14 on Main Street, 30 on Frontier and 60 on Liberty. You can restore a whole site, just the files or just a database yourself from the control panel.
Do I get SSL certificates?
Yes, free and automatic for every domain and subdomain you add, renewed without you lifting a finger. There is nothing to buy and nothing to install.
Can I use SSH and SFTP?
SFTP with SSH keys is included on every plan. Main Street and above add a full SSH shell, a browser-based terminal and secure database tunnels, so you can connect tools like TablePlus or MySQL Workbench without exposing your database to the internet.
Moving to us
Will you move my existing website for free?
Yes. On Main Street, Frontier and Liberty our team migrates your WordPress sites for you at no charge. On every plan you can also use our migration plugin: install it on your old site, paste the key it shows into your control panel, and your files and database are copied over automatically. It works from any host, even ones without SSH.
Will my site go down during the move?
No. Your site is copied while it keeps running at your old host, and you get a preview link to check everything on our servers first. Only when you are happy do you point your domain at us, and the switch is seamless for your visitors.
Can I move from cPanel hosts like GoDaddy, Bluehost or HostGator?
Absolutely. WordPress sites move with our plugin or our team. For other sites, upload your files over SFTP and import your database with the database studio, or send us a message and we will help.
Email & domains
Do you provide email accounts?
We focus on doing web hosting exceptionally well, so we don’t host mailboxes. We recommend pairing your site with a dedicated email provider: Google Workspace, Microsoft 365, Zoho Mail or Proton Mail. They deliver far more reliably than a mailbox on a web server, and your email keeps working no matter where your website lives. We are happy to help you set up the DNS records.
Can my WordPress site send emails (contact forms, orders)?
Yes. For reliable delivery we recommend connecting WordPress to a transactional email service with an SMTP plugin such as WP Mail SMTP or FluentSMTP. Services like Amazon SES, Postmark, Brevo and Mailgun have free or very low-cost tiers. Our help team can walk you through it.
Do you register domains?
No, and we think that is a feature. Register your domain with any registrar you like (we suggest Cloudflare Registrar, which sells at cost) and point it at us. Your domain stays yours, separate from your hosting, forever.
About us
Are you really an American company?
Yes. AllAmericanHosting.com is an American company with U.S. servers and U.S.-based support. We don’t outsource support to overseas call centers, and we don’t sell your data.
How do I reach support?
Email support@allamericanhosting.com or use the contact form. Real people answer, usually within a few hours and always within one business day. Liberty customers are answered first.
Do you have an uptime guarantee?
Yes, 99.9% monthly uptime. If we miss it, you get service credits as described in our Service Level Agreement.
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